2. He describes this chapter by comparing different ways of reading with performance based of service work such as working in a restaurant. And hopes to understand that these tips will help the readers. Showing the difference between service work and servitude.
Being literate means to understand what the is on the menu, how the food is made and what contains in the food. Every waiter/waitress needs to know everything about the menu so when the customer wants to ask a question they can get the correct answer explaining the food. He explains this by saying “it requires knowledge of specific practices such as methods of food preparation that take place in a particular restaurant”.
By gaining control of selected items from the menu. They do this by printing the items in foreign languages so the costumers don’t understand what is on the menu and the waiter/waitress will recommend what is usually the easiest to serve, or possibly not ordering that dish due to not understanding what that dish is.
3. Socialization means where each person has their own identity but also adapts to the general norm within the community. Discourse and Discourse communities lead to socialization.
4. The readers are people that tend to go restaurants to understand what waiters and waitresses go through. People who believe that service work is a low skill job. The Gap: The lack of understanding what service workers go through and how skillful they are.
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